We've Shut Down AI Hub and Refunded

In response to the security incident we confirmed on August 28, we shut down Zeabur AI Hub as a defensive measure. After further evaluation, we have decided not to bring it back and are officially discontinuing the service. Existing API keys can no longer be used to send model requests through AI Hub.

Why are we shutting down AI Hub?

AI Hub set out to solve a specific problem: in the age of AI, people deploying AI applications shouldn't have to sign up for and manage API keys from multiple model providers across different platforms. They should be able to enable, use, and manage costs in one place through Zeabur.

After launch, we found that AI Hub did lower the barrier to building AI products. As AI applications grew rapidly, it also helped us onboard people trying these tools for the first time, as well as advanced developers who wanted to iterate quickly.

As the service kept running, however, the team re-evaluated in Q2 this year the ongoing cost of maintaining AI Hub, along with the operational and security risks that come with it.

Taking these factors into account, and in line with the product direction Zeabur wants to invest in next, we concluded that continuing to operate AI Hub is no longer the right choice, and decided to discontinue the service.

Unused Balances Have Been Returned

For paid balance in AI Hub that had not been used, we reconciled it against actual payment and usage records and returned it as Zeabur Credit, which you can keep using on other Zeabur services. Here is where things stand:

1. We returned all remaining balances on September 22, 2026. No action is required from you.
2. Users who are eligible for a return will receive an individual email explaining the amount, how it will be handled, and related details.
3. If an account's payment source, ownership, or history needs further confirmation, we will contact you separately and keep working on it.

Requesting a Cash Refund

We understand that some of you would rather have cash than a Zeabur balance. So we are also accepting requests to convert AI Hub balances that have already been returned to your Zeabur balance into a cash refund. Just open a ticket at Zeabur Support and we will take care of the rest.

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AI Hub helped many Zeabur users lower the barrier to using and managing AI models, and made it faster for more people to start deploying their own AI applications. Although AI Hub's journey ends here, the Zeabur team will keep improving the product experience and carry what we learned into Zeabur's upcoming products and services.

If you have any questions, please contact us through Zeabur Support.